1. Refund Policy

We want you to be satisfied with your purchase. If you’re not completely happy with your item, you can request a refund under the following conditions:

  • Eligibility for Refund: To be eligible for a refund, items must be:
    • Unworn, unused, and in original condition.
    • Returned within 30 days of receiving the order.
    • In their original packaging with tags attached.
  • Non-Refundable Items: We do not offer refunds on:
    • Sale items or discounted products (unless defective or damaged).
    • Custom or personalized items (unless they are defective).
    • Underwear, socks, or other personal items for hygiene reasons.

Refund Process:

  1. Initiate Refund Request: To request a refund, please contact us at support@trapstra.com. Provide your order number and the reason for the refund.
  2. Return Authorization: If your request meets our policy, we will issue a Return Authorization (RA) number and provide you with return instructions.
  3. Return the Item: Pack the item securely and send it to the return address we provide. You are responsible for return shipping costs, except if the item was defective or incorrect.
  4. Refund Issuance: Once the returned item is received and inspected, we will process your refund to the original payment method. This may take 7-10 business days.

Please note: Shipping charges are non-refundable unless the return is due to a mistake on our part (such as sending an incorrect or damaged item).

2. Exchange Policy

We currently do not offer direct exchanges for items. If you need to exchange a product for a different size, color, or style, you will need to follow the return process and place a new order for the desired item.

How to Exchange:

  1. Request a Return: Contact us at support@trapstra.com to request a return for the item you want to exchange.
  2. Return the Item: Once the return is approved, send the item back to us as per the instructions provided.
  3. New Order: After we receive the returned item, you can place a new order for the desired product.

3. Damaged or Defective Items

If your item arrives damaged or defective, we will gladly issue a refund or replacement. Please follow these steps:

  1. Contact Us Immediately: Reach out to us within 7 days of receiving the damaged or defective item.
  2. Provide Details: Email us at support@trapstra.com with your order number and photos of the damaged or defective product.
  3. Return the Item: We will arrange a return for the damaged item and cover the return shipping cost.
  4. Refund or Replacement: Once we confirm the damage or defect, we will offer either a full refund or a replacement item at no additional cost.

4. Refund Processing Time

Refunds are typically processed within 7-10 business days after we have received and inspected the returned item. The time it takes for the refund to appear in your account may depend on your payment method and bank policies.

5. Return Shipping

  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
  • Tracking: We recommend using a trackable shipping service for your return. We are not responsible for items lost in transit during the return process.

6. Changes to the Refund and Exchange Policy

We may update this Refund and Exchange Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

7. Contact Us

If you have any questions or need further assistance regarding our refund or exchange process, please contact us:support@trapstra.com