1. Order Processing Time
- Processing Time: Orders are processed within 1-3 business days (Monday-Friday) after payment is verified. During peak seasons or promotional periods, processing times may be extended.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and a tracking link, if applicable.
2. Shipping Rates & Delivery Times
We offer several shipping options to meet your needs. Delivery times are estimates and begin from the shipping date, not the order date.
Domestic Shipping (Within [Your Country])
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Shipping Cost: Calculated at checkout based on your location and selected shipping method
International Shipping (Outside [Your Country])
- Standard International Shipping: 10-15 business days
- Express International Shipping: 5-10 business days
- Shipping Cost: Calculated at checkout based on destination and shipping option chosen
- Customs & Duties: International orders may be subject to customs fees, import duties, or taxes upon arrival. These fees are the responsibility of the recipient.
Please note: Delivery times are estimates and can be affected by unforeseen factors, including customs processing, holidays, and weather conditions.
3. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with a tracking link. You can use this link to monitor your package’s journey. If you do not receive a tracking link or experience any issues with tracking, please reach out to us at support@trapstra.com.
4. Shipping Restrictions
We strive to ship to as many locations as possible; however, we are unable to ship to certain restricted regions. If you place an order and we cannot ship to your location, we will notify you and issue a full refund.
5. Delays and Lost Packages
While we do our best to ensure timely delivery, delays may occasionally occur due to factors beyond our control (e.g., weather, customs processing). If your package is delayed or missing, please contact us at support@trapstra.com, and we will assist you in tracking it.
6. Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of receiving your package. We will work with you to resolve the issue by arranging a replacement or issuing a refund where necessary. Contact us at support@trapstra.com with your order number and any relevant photos of the issue.
7. Changes to the Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our shipping practices or for legal, regulatory, or operational reasons. The “Effective Date” at the top of this page indicates when this policy was last revised.
8. Contact Us
For questions or concerns about your shipment, please contact our support team:support@trapstra.com