At Trapstar Hoodie Officials, we strive to provide you with the best quality products. If you are not completely satisfied with your purchase, our return policy ensures that you have the option to return eligible items. Please read the following details to understand our return process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be made within 30 days of the delivery date.
  • The item must be purchased directly from Trapstar Hoodie Officials through our website (https://trapstra.com/).
  • Custom or personalized items cannot be returned unless they are defective or damaged.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Sale items or discounted items (unless defective)
  • Gift cards
  • Underwear, socks, or other personal items for hygiene reasons

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our support team at support@trapstra.com to initiate your return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will send you a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Packaging the Return: Securely pack the item(s) in the original packaging, including all tags and accessories, and write the RA number on the package.
  4. Shipping the Return: Send the package to the return address provided by our support team. Customers are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., defective or incorrect items).

4. Refunds and Exchanges

  • Refunds: Once we receive your return and confirm its eligibility, we will process a refund to your original payment method within 7-10 business days. Shipping charges are non-refundable unless the return is due to an error on our part.
  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order for the replacement.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving the item. We will arrange for a free return or replacement, and the return shipping costs will be covered by us. Please send photos of the damaged or defective item(s) along with your order details to support@trapstra.com.

6. Refunds Processing Time

Refunds will be processed within 7-10 business days after we have received and inspected the returned item(s). The time it takes for the refund to appear in your account depends on your payment method and bank policies.

7. Return Address

Please send all returns to the following address: [Return Address] Trapstar Hoodie Officials
[Street Address]
[City, State, Zip Code]
[Country]

For assistance or further questions, please contact us at support@trapstra.com

8. Changes to the Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Effective Date” at the top of this page indicates when this policy was last revised.

9. Contact Us

For any questions about our return policy or to initiate a return, please contact our support team:support@trapstra.com